You the customer are responsible for all freight charges. On small orders (under 8 ft. long, and less than 130 lbs. we can ship UPS or Fed Ex. Larger orders are shipped common carrier. We quote a ball park shipping cost. The actual shipping cost may vary slightly. You would be notified before charging.
No returned merchandise will be accepted without a Return Authorization Number. Call Suncoast to request your return authorization number., which must be noted on every carton. A 20% restocking fee is charged on returned materials. Any item that has been cut split or altered in anyway cannot be returned. Custom built orders cannot be returned. If it is our mistake we will correct it.
TRANSPORTATION LOSSES / DAMAGES / SHORTAGES / CLAIMS
Please read Carefully
Suncoast will assist you, but please note that shipping claims are YOUR responsibility. It is YOUR responsibility to inspect, count and report all losses, damages, etc., before the driver departs. If possible document , and take pics of damaged products as best as you can.
1. COUNT THE CARTON / GOODS YOU RECEIVE
Open all packaging and ensure you have received all items ordered. You MUST notify Suncoast Tiki Huts WITHIN 4 DAYS of receipt of materials of any short supply. Suncoast will not replace any damaged or short materials brought to Suncoast’s attention after 4 days of receipt of materials, and which have not been clearly marked on the delivery note before driver leaves premises in freight damages.
2. DAMAGED CARTONS / GOODS
Check materials received for damage. Examine in front of the driver and mark findings clearly on both copies of the bill of lading. Have driver sign your copy. Immediately inform Suncoast of damages in order to submit a Damages Claim against the shipper. Minor damages do not mean you have to refuse delivery, some minor issues can be repaired, or fixed after acceptance.
CONCEALED DAMAGES: IF DAMAGE IS NOTICED WHEN MERCHANDISE IS UNPACKED, SUNCOAST MUST BE NOTIFIED WITHIN 4 DAYS OF RECIEPT OF GOODS SO A CLAIM CAN BE LODGED WITH THE FREIGHT COMPANY. DO NOT DESTROY PACKING MATERIALS UNTIL SHIPMENT IS INSPECTED AND CLAIM SETTLED BY FREIGHT COMPANY.
3. IF COMPLETELY UNUSABLE, REFUSE DELIVERY
If you are unable to use any of the broken or damaged goods, refuse delivery. Mark your copy and carriers copy and have the driver sign copy. Example (delivery refused-materials broken and unusable.) Immediately inform Suncoast of refusal to accept delivery 800-984-5448.