Suncoast Tiki Huts Inc.  Is a custom builder and cannot accept returns for specially made to order items, please see our return policy

Most orders that are stock items are required to be paid up front when ordering.

Custom built items that take more than 2 weeks to construct are required to a 50% payment at the time of ordering, final payment due at the time of shipping out the item. Pictures provided. 

Suncoast Tiki Huts Inc. accepts checks, money orders, and credit card payments (fees possible with credit card payments)

Any fees incurred from a bad payment will be the responsibility of the customer.

Custom construction is done on a contractual basis, items are constructed at a time set by the customer, and Suncoast tiki huts. If a customer cannot take delivery of the product when the item is completed, there will be a storage fee incurred if it is over 14 days, and length item is stored. Unfortunately, we have limited working space, items left give us no room to move on with another project.

Disclaimers

natural products have color variances this is natural occurrence, and cannot be changed.  Suncoast Tiki Huts cannot guarantee color consistency in our natural bamboo, products, and thatch products etc. When ordering several items, we try our best to match items for consistency. Color variations are natural, this is not a defect, but a beautiful occurrence, it should be embraced in natural decorating.

Purchased products are inspected for problems before shipping. If there are any problems with a product please contact us, we do our best to provide a solution. 

Bamboo is subject to cracking and splitting, as is other wood poles. this is naturally occurring. ‘Suncoast Tiki huts sells many different kinds of bamboo from solid poles to thin-walled Tonkin, please be assured we do our best to pick out the best quality poles before shipping, when working with bamboo it is best to allow extra for cutting.